Returns, Refunds & Exchange Policy

Last Updated: 01/01/2026

This Returns, Refunds & Exchange Policy (“Policy”) applies to all purchases made on www.shivenstyle.com (“Website”, “Shiven Style”, “we”, “us”, “our”). By placing an order, you acknowledge that you have read, understood, and agreed to be bound by this Policy, along with our Terms & Conditions.

1. Return Eligibility & Conditions

Returns are accepted only at the sole discretion of Shiven Style and strictly under the conditions below:

A product shall be eligible for return only if:

  • It is damaged, defective, or incorrect at the time of delivery; and

  • The issue is reported within 24 hours of delivery confirmation; and

  • The product is unused, unwashed, unaltered, and returned in its original condition, with all tags, labels, invoices, and original packaging intact.

Shiven Style reserves the absolute right to accept or reject any return request. Our decision shall be final and binding.

2. Non-Returnable & Non-Refundable Items

The following items are strictly non-returnable and non-refundable, except where mandated by applicable law:

  • Size or fit related issues

  • Color or design variations due to lighting, photography, or screen resolution

  • Products purchased during sale, clearance, or promotional offers

  • Innerwear, accessories, hygiene-sensitive items, or customized products

  • Altered, washed, or used products

  • International orders (refer Section 9)

3. Return Request Process

To request a return, customers must fill the form here or email:

📧 shivenstyles@gmail.com

with the following mandatory details:

  • Order ID

  • Product name

  • Reason for return

  • Clear, unedited photos or videos showing the issue and packaging

Incomplete or delayed requests may be automatically rejected.

Upon approval:

  • Reverse pickup will be scheduled via our logistics partner Shiprocket, subject to service availability

  • Pickup timelines depend on courier partners and are not guaranteed

4. Reverse Pickup, Self-Shipping & Risk

  • Reverse pickup availability is location-dependent

  • If reverse pickup is unavailable, customers may be required to self-ship the product to our warehouse

  • Shipping costs will be reimbursed only if explicitly approved in writing

Shiven Style shall not be liable for:

  • Loss, damage, or delay during self-shipping

  • Courier delays after dispatch

  • Incorrect address or contact details provided by the customer

5. Quality Inspection, Acceptance & Rejection

All returned items undergo mandatory quality inspection upon receipt.

Shiven Style reserves the right to:

  • Reject returns that fail inspection

  • Issue a replacement, refund, partial refund, or store credit at its discretion

  • Refuse re-shipment of rejected items

6. Refund Policy

  • Refunds are initiated only after successful inspection and approval

  • Approved refunds are processed within 5–7 business days

  • Refunds are credited to the original payment method via Razorpay

  • Bank processing timelines (2–10 working days) are beyond our control

No interest, compensation, or damages shall be payable for delays caused by banks, payment gateways, or third-party service providers.

7. Exchange Policy

  • Exchanges are permitted only for damaged or incorrect products

  • Exchange requests must be raised within 24 hours of delivery

  • Exchanges are subject to product availability

  • Multiple exchanges for the same order are not permitted

If replacement stock is unavailable, a refund or store credit may be issued at our discretion.

8. Order Cancellation

  • Orders may be cancelled only before dispatch

  • Once shipped, cancellation requests will not be entertained

  • Shiven Style reserves the right to cancel orders due to pricing errors, stock unavailability, or suspected fraud

9. International Orders

  • International orders are final and non-returnable

  • Customs duties, taxes, import fees, and shipping charges are non-refundable

  • Shiven Style shall not be liable for delays, seizures, or rejections by customs authorities

10. Delivery, RTO & Courier Disclaimer

  • Delivery timelines are estimates only

  • Courier partner delivery confirmation shall be treated as final proof of delivery

  • Refusal of delivery or repeated failed delivery attempts may result in Return-to-Origin (RTO)

Shipping, handling, and RTO charges are non-refundable. Repeated RTO incidents may lead to account suspension.

11. Chargebacks, Fraud & False Claims

  • Customers must contact Shiven Style before initiating any chargeback or payment dispute

  • False claims of non-delivery, damage, or unauthorized transactions may result in order blocking, account suspension, or legal action

Transaction records, courier logs, and delivery proofs may be shared with payment gateways, banks, or authorities during dispute resolution.

12. Limitation of Liability

To the maximum extent permitted by law:

  • Shiven Style’s liability shall be limited to the value of the product purchased

  • We shall not be liable for indirect, incidental, or consequential damages

  • Courier delays or third-party failures shall not constitute grounds for refund unless required by law

13. Force Majeure

Shiven Style shall not be liable for failure or delay due to events beyond reasonable control, including but not limited to natural disasters, government actions, pandemics, logistics disruptions, internet outages, or payment gateway failures.

14. Consumer Protection Compliance & Grievance Redressal

Shiven Style complies with the Consumer Protection (E-commerce) Rules, 2020.

Grievance Officer Contact:
📧 shivenstyles@gmail.com
⏱ Response within 48 business hours

15. Governing Law & Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of India.
All disputes shall be subject to the exclusive jurisdiction of courts in Jaipur (Rajasthan),  India.

16. Policy Updates

Shiven Style reserves the right to modify or update this Policy at any time without prior notice. Updated policies shall apply to all future orders.

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